FAQ

Everything you might want to know.

About Our Diamonds

Is it real gold?+

Yes. Every Aurly piece is solid 9ct gold — BIS Hallmarked on every piece. Not plated. Not filled. Real gold, stamped and verified.

What are VVS diamonds?+

VVS — Very Very Slightly Included — is the near-flawless tier of the GIA clarity scale. Inclusions are invisible to the naked eye and detectable only under magnification by a trained gemologist. Aurly uses VVS clarity on every piece.

What is E–F colour?+

The colourless tier of the GIA scale. Pure, brilliant white with no yellow tint in any light. Every Aurly diamond is E or F colour — not G, not H. Always.

Do I receive a certificate?+

Yes. Every diamond piece comes with an independent certificate from GIA, IGI, or SGL confirming the carat weight, VVS clarity grade, E–F colour grade, and conflict-free origin. Sealed inside your box.

Are your diamonds natural?+

Yes. Every Aurly diamond is a natural, earth-mined stone. Not lab-grown. Not simulated. Conflict-free and fully traceable.

Can I wear it every day?+

Yes. Every Aurly piece is designed and tested for daily, uninterrupted wear.

Orders & Delivery

How long does delivery take?+

Standard across India: 5–7 business days. Express (2–3 days) available at checkout in select cities. Engraved and personalised pieces: 10–14 business days.

Is delivery insured?+

Yes. Every order is dispatched fully insured. Loss or damage in transit is replaced at no additional cost.

Do you offer free shipping?+

Complimentary insured shipping on all orders above ₹2,999. International delivery available to 50+ countries.

Can I track my order?+

Yes. A tracking link is sent by email the moment your order is dispatched.

Returns & Aftercare

Can I return my order?+

Yes. 15-day returns on unworn pieces in original condition with packaging and certificate enclosed. Engraved and bespoke pieces are not eligible.

What if my piece arrives damaged?+

Write to us at support@Aurly.com with your order number and a photograph within 48 hours. We resolve it immediately at no cost.

Do you offer jewellery cleaning?+

Yes — complimentary, for life. Send any Aurly piece to us at any time for professional cleaning, stone inspection, and setting check.

Can pieces be engraved?+

Yes. Engraving available on lockets, rings, bracelets, and bangles. Complimentary on qualifying orders. Allow additional time for engraved pieces.

Do you ship internationally?+

Yes. Aurly ships to 50+ countries. Rates calculated at checkout.