FAQ
Everything you might want to know.
About Our Diamonds
Is it real gold?+
Yes. Every Aurly piece is solid 9ct gold — BIS Hallmarked on every piece. Not plated. Not filled. Real gold, stamped and verified.
What are VVS diamonds?+
VVS — Very Very Slightly Included — is the near-flawless tier of the GIA clarity scale. Inclusions are invisible to the naked eye and detectable only under magnification by a trained gemologist. Aurly uses VVS clarity on every piece.
What is E–F colour?+
The colourless tier of the GIA scale. Pure, brilliant white with no yellow tint in any light. Every Aurly diamond is E or F colour — not G, not H. Always.
Do I receive a certificate?+
Yes. Every diamond piece comes with an independent certificate from GIA, IGI, or SGL confirming the carat weight, VVS clarity grade, E–F colour grade, and conflict-free origin. Sealed inside your box.
Are your diamonds natural?+
Yes. Every Aurly diamond is a natural, earth-mined stone. Not lab-grown. Not simulated. Conflict-free and fully traceable.
Can I wear it every day?+
Yes. Every Aurly piece is designed and tested for daily, uninterrupted wear.
Orders & Delivery
How long does delivery take?+
Standard across India: 5–7 business days. Express (2–3 days) available at checkout in select cities. Engraved and personalised pieces: 10–14 business days.
Is delivery insured?+
Yes. Every order is dispatched fully insured. Loss or damage in transit is replaced at no additional cost.
Do you offer free shipping?+
Complimentary insured shipping on all orders above ₹2,999. International delivery available to 50+ countries.
Can I track my order?+
Yes. A tracking link is sent by email the moment your order is dispatched.
Returns & Aftercare
Can I return my order?+
Yes. 15-day returns on unworn pieces in original condition with packaging and certificate enclosed. Engraved and bespoke pieces are not eligible.
What if my piece arrives damaged?+
Write to us at support@Aurly.com with your order number and a photograph within 48 hours. We resolve it immediately at no cost.
Do you offer jewellery cleaning?+
Yes — complimentary, for life. Send any Aurly piece to us at any time for professional cleaning, stone inspection, and setting check.
Can pieces be engraved?+
Yes. Engraving available on lockets, rings, bracelets, and bangles. Complimentary on qualifying orders. Allow additional time for engraved pieces.
Do you ship internationally?+
Yes. Aurly ships to 50+ countries. Rates calculated at checkout.